What is it with ISP customer support nowadays? Just when I thought that I’ve escaped one set of rude incompetents, my new ISP proves they can’t read, either. Here’s what I wrote them:

I’m a customer of your cable broadband service. I have trouble
reaching a specific IP address from my home computer, even though it
works from computers that are not on the NTL network. I would
appreciate it if you could foward this to your engineers, as it seems
to indicate a routing problem on your side. Thanks!

(followed by detailed traceroutes and pings and other info). Their answer?

Thank you for your email. I can advise that we only provide Dynamic IP Addresses to our Residential Customers. To receive a Specific IP Address you would need to have a leased line which is available as part of our Business Package.

I’m beginning to think there are no decent ISP’s left.

Update: nevermind that. Looks like some sort of macro-responding gone wrong.

Thank you for your email. Firstly, please accept my sincere apologies for my misunderstanding in my last email.

I have passed your email including your trace routes to our Broadband Technical Support Team so that they can investigate this for you and they will contact you regarding this issue and provide information in having this matter resolved.